Print Management Facilities Australia PTY LTD ABN 66 142 681 114 trading as ‘PMFA’ is committed to providing quality services to our customers and business partners. This policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The APPs govern the way in which we collect, use, disclose, store, and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australia Information Commissioner at www.aoic.gov.au
We believe your business is no one else’s. Your privacy is important to you and to us; we will protect the information you share with us. To protect your privacy, Print Management Facilities Australia PTY LTD follows specific principles in accordance with worldwide practices for customer privacy and data protection.
- We will not sell or give away your name, address, phone number, email or any other information to anyone; and
- We will use state-of-the-art security measures to protect your information from unauthorised users.
1.1 What does Personal Information mean?
Personal Information can include information or opinion, true or not, about an individual whose identity is apparent or can reasonable be ascertained.
1.2 How do we collect your Personal Information?
We collect your Personal Information in a variety of ways. These include:
(a) Information you provide directly to us through contracts and other supporting documentation; and correspondence by telephone, fax, email or through our website https://www.pmfa.com.au;
(b) Information your agent provides to us through the same means;
(c) Information obtained from external sources including government websites, your website, media and publications, and from other publicly available sources;
(d) Information from other third parties; and
(e) Information from cookies.
When you visit our website, we may record anonymous information. This information does not identify you; it registers details about the date, time and duration of your visits and which pages of our website you accessed. This helps us to gauge the usage of our website. We may also use ‘cookies’. These are small pieces of information that allow an organisation to track your browser history and customise website information to your specific requirements and interests. You may be able to adjust your internet browser to disable cookies. If you do so, you may not be able to access some areas of our website or take advantage of the improved functionalities that cookies’ enables.
1.3 What types of Personal Information do we collect?
The Personal Information we collect includes, but is not limited to:
(a) Full name;
(b) Contact details;
(d) Date of birth;
(e) Place of birth;
(f) Financial information;
(g) Information about your business and professional activities;
(h) Preferences with regards to our products and services; and
(i) Any other information required in order to provide our services or sell our products to you or other customers.
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
1.5 Why do we collect your Personal Information?
We collect your Personal Information for the primary purpose of providing our services to you. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure.
2.0 Disclosure of Personal Information
2.1 Who will we disclose your Personal Information to?
By providing your Personal Information to us either directly or by way of your agent, you authorise us to disclose your Personal Information to your agent, your guarantor/s, our financiers and our affiliates.
Your Personal Information may also be disclosed in a number of other circumstances including the following:
(a) To third parties where you consent to the use or disclosure;
(b) In relation to a secondary purpose that is related to the primary purpose where you have consented or would reasonably expect us to use or disclose your Personal Information;
(c) Where required or authorised by law, and in order to establish, exercise or defend our legal rights;
(d) Where it is to fulfil a permitted general situation or health situation under the Privacy Act; and
(e) Whereit is to investigate, prevent or take action regarding illegal activities,suspected fraud or violations of the terms and conditions of our products,services or website.
2.2 Direct Marketing
We may use your Personal Information for direct marketing and for purposes set out in clause 2.1, even where it is impractical for us to obtain your prior written consent. However when we do so, we will provide an express option for you to decline receiving further marketing communications from us.
Unless you inform us otherwise, we may disclose your Personal Information to our sponsors and partners to enable them to provide you with information, materials and promotional opportunities. From time to time you may be contacted by telephone, SMS, mail, email or online so that we can inform you about new products and services, promotions, offers, newsletters, customer surveys, competitions and the like.
3.0 Data Security
We guarantee your e-commerce transactions are 100% safe and secure. When you place orders or access your personal account information, you are utilising secure server software SSL, which encrypts your personal information before it’s sent over the internet. SSL is one of the safest encryption technologies available.
We take data security very seriously. We take all reasonable precautions to safeguard Personal Information that is held by us, either on file or on computer, from misuse and loss and from unauthorised access, modification or disclosure. To ensure that your Personal Information is secure, we employ a number of security measures including:
(a) External and internal premises security;
(b) Mandatory employee confidentiality agreements;
(c) Computer firewall protection;
(d) Restrictedaccess to personal files and information;
(e) Up-to-datetechnology and computer maintenance to prevent unauthorised access; and
(f) Document handling and shredding procedures with respect to Personal Information.
(g) All data stored within our database is encrypted at rest
Print Management Facilities Australia PTY LTD strictly protects the security of your Personal Information and honours your choices for its intended use. We carefully protect your data from loss, misuse, unauthorised access or disclosure, alteration, or destruction.
As the internet is not a secure environment, any information you send us electronically via methods such as email or document sharing websites is sent at your own risk.
Our website may contain links which enable you to access other websites. We are not responsible for the content or privacy practices of those sites.
We take reasonable steps to destroy or permanently de-identify Personal Information if it is no longer needed for any legitimate purpose. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years. This requirement does not apply where the information is contained in a Commonwealth record or where we are required by law or by a court/tribunal order to retain the information.
We will review our information security practices on a regular and ongoing basis in accordance with our responsibilities. We are not responsible for the privacy policies, practices or breaches of any third parties to whom your Personal Information may be disclosed to, including that of your agent and our partners or affiliates.
4.0 Cross Border Data Transfer
Personal Information which we collect will not be stored, processed or transferred between countries abroad. All information is kept within Australia by Print Management Facilities Australia PTY LTD, and is therefore governed by the AustralianPrivacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the PrivacyAct).
5.0 Policy Updates
6.0 Access to Personal Information, Corrections and Enquiries
We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you. You may access the Personal Information we hold about you, for what purposes it is held, and how we collect, hold, use and disclose that, all you need to do is contact us at firstname.lastname@example.org. This is subject to certain exceptions. In order to protect your Personal Information we will require identification from you before releasing the requested information.
We will endeavour to handle all requests for access to Personal Information as quickly as possible. In situations where we have provided your information to third parties, you may also contact us to obtain or verify that information.
We are not under any obligation to provide Personal Information to you where we are not required to do so under the APPs. All correction and access requests should be placed in writing and should provide as much detail as possible.
We will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information. Whenever we give you access to your personal information, we require you to sign a document acknowledging your access.
We retain the right to deny access to Personal Information where the information may relate to existing or anticipated legal proceedings between you and us, or where access may be regarded as frivolous or vexatious. If we deny you access to your Personal Information, reasons for that denial will be provided.
7.0 Breaches and Complaints
We will endeavour to contact you within 7 days of you making your complaint acknowledging receipt of your complaint. It is our policy to investigate and resolve all complaints (where practicable) within 30 days of receiving the complaint. Where it is a legal requirement to do so, then in the event we need more time to investigate and resolve your complaint, we will notify you as to the reasons why and seek your agreement to extend this 30 day period (if you do not agree, we may then not be able to resolve your complaint).
If you are not satisfied with the response you receive from us, you may contact the Federal Privacy Commissioner by phoning 1300 363 992 or writing to the Director of Complaints:
Office of the Federal Privacy Commissioner
GPO box 5218
Sydney NSW 1042